Here is a page with a list of our most commonly asked questions. If you don’t see your question listed below, please feel free to contact us. We’d love to hear from you!
Where are you located?
Our main building is located at number 50 Middle Abbey Street. Just look for the light green house with the orange door directly opposite the entrance to Arnotts department store.
What’s the best way to get to the apartments?
You can reach us either by taxi or by bus. If you come by taxi, haggle first — it shouldn’t cost more than €25 to reach the city centre from the airport and shouldn’t take longer than 20 minutes in light traffic. Tell the driver that you want to get dropped off at the back entrance of Arnotts department store on Middle Abbey Street, then he’ll know where to go.
If you choose to go by bus, both the Airlink and the Aircoach have stops outside the arrivals gate at Dublin Airport and they will each drop you off at O’Connell Street. Once you get off the bus, head towards the river until you see a street with a tram running along it, this is Middle Abbey Street. Take a right onto Middle Abbey Street and continue down until you see Arnotts, we are directly opposite the entrance to the department store. Just look for the light green house with the orange door, number 50.
How far are you from the airport?
We are only 20 minutes away from the airport.
Do you provide towels and bed linen?
Yes, both towels and bed linen are provided free of charge.
Do you have hairdryers and irons?
Yes, we have hairdryers, irons and ironing boards in all of our apartments.
Do you provide travel cots? How much do they cost?
We have two travel cots and these are provided free of charge. We also have a high chair and a booster seat. Please ask for these upon arrival and we will bring them to your apartment.
Do you have tea towels for the kitchen?
Yes, we do have tea towels in all of our kitchens.
Do you have WiFi?
We have free WiFi in all of our apartments.
Do you have parking? How much is it?
We offer our guests secure, gated parking at the rear of our main building at a cost of €15 per night.
How close are you to Temple Bar?
We are 350 metres away from Temple Bar and just a stone’s throw away from the Ha’Penny Bridge.
What time is check-in?
Check-in is at 3 pm.
What time is check-out?
Check-out is at 11 am.
I’m arriving early. Can you store my bags until check-in time?
We offer secure luggage storage for all of our guests both prior to check-in and after check-out.
My flight gets in at 8 am. Can I get an early check-in?
If you would like to arrange for an early check-in, please contact us by email. This service is available at a cost of €30 for one apartment or €45 for two apartments.
My plane arrives at midnight. How do I get the keys?
Please contact us by email to arrange for late night key collection.
My plane leaves at 9 pm. Can I check-out later than 11 am?
If you would like to arrange for a late check-out, please contact us by email or let us know of your desire for this upon check-in. This service is available at a cost of €30 for one apartment or €45 for two apartments.
When do I pay?
Payment is due upon arrival.
What forms of payment do you accept?
We accept both cash and credit cards. Please note that all credit card payments are subject to a surcharge of 3% commission.
Which credit cards do you accept?
We accept Visa and MasterCard. Unfortunately, we do not accept American Express.
What is your cancellation policy?
You may cancel your reservation up to seven days before arrival without penalty. However, if you cancel within a week of your arrival, you will be charged 50% of your total reservation bill.
Is there a damage deposit due?
You may be asked to pay a damage deposit of up to €250 upon arrival. This will be refunded upon check-out if the apartment is in good order.
I’m coming for a special occasion. Can you recommend any good restaurants?
We highly recommend both The Church and KOH restaurants, both located within 250 m of our apartments. They are award-winning restaurants with excellent chefs and are highly rated on TripAdvisor. You won’t be disappointed!
I’m coming for a surprise birthday celebration. Can you help me organise a cake/champagne/party decorations?
We can of course! We use Niamh Boylan of For Heaven’s Cake for all of our cake orders, you can see examples of her excellent creations on our Facebook page. We also are able to obtain champagne or wine for special occasions and, if need be, set up party decorations so you can surprise your loved one. Just contact us via email to organise this.
Where is the nearest supermarket?
There are two supermarkets nearby, both of which are about 100m away from our apartments. The first is Marks and Spencers and the other is Tesco, both of which are located in the Jervis Shopping Centre.